Questionable Hulu Usability

Let me preface this with accolades for Hulu. It is an amazing site, with terrific content and amazing usability…except for this one little thing. When I want to subscribe to a new channel, I find a convenient “Subscribe” link on the channel landing page.

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What a great show! I want to be sure and get new content in my queue, so I’ll subscribe to it.

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Yea, that sounds good. I want full episodes to appear in my queue. Submit!

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…uh….yea. I clicked submit. What are you asking me now? Submit again? Do I click cancel to close the dialog? Will that remove the subscription? Maybe I should click the “x”? I don’t know!

Why didn’t it just close the dialog and change the page to something like this?

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I’m really surprised that they missed the mark on that one.

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